Social Sciences

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Subject: search.filters.subject.Hospitality

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    Study of the Tourist’s Satisfaction with regard to Hospitality in Southern Tourist Zone in Sri Lanka (Special Reference to Mirissa Tourist Destination)
    (4th National Research Conference on Applied Social Statistics, Social Statistics Students’ Association, Department of Social Statistics, Faculty of Social Science, University of Kelaniya, Sri Lanka, 2018) Chamara Premathilake, H.D.P.; Kulathunga, K.A.S.M.; Wasana, S.G.S.; Jayathialaka, H.B.T.P.
    Tourism is one of the largest industry which is contributed to flowing foreign exchange to the Sri Lanka. In that hence, tourism is domain phenomenon that has been caused to create the economic and financial activities, development of infrastructure facilities and changing of the cultural background of the area. Within this study mainly focuses on to identify the tourist’s satisfaction with regard to hospitality in Mirissa Tourist destination. It belongs to Matara district in Sri Lanka and 5 56 45 N Longitude and 80 27 35E. In this case mainly, primary data were used to analysis. Purposive sample method is used to gathering data and Questionnaire and Observation methods were used to collected data. There were 1500 of international and Domestic tourist include to collect data. SPSS and Minitab software used to analysis of data. The 07 factors that have been utilized to prove research topic 05 were accepted and 02 was rejected. Every 05 factors (Recreation Activities, Price range, Cuisine, Accommodations and Transport) belong to value above (0.7) and the factor was rejected is sanitary facilities and hospitality were belonging less than (0.7). In order to observations could be seen most tourists have fully satisfaction about the hospitality. Mirissa is highly crowded tourist area but, there is no enough sanitary facilities which international tourists are required. Even though have some facilities those were not maintain and cleaned well. Most of the tourists are not satisfied with the hospitality of the Sri Lankans
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    Role of the Rooms Division Operation in Hospitality Industry: Case study of Hotel “The Covanro”.
    (4th International Conference on Social Sciences 2018, Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2018) Wijesaooriya, M.W.A.T.N.
    Hospitality Industry can be recognized as one of the fastest growing industry in the world and it is playing a vital role in providing accommodation, travel, food and beverage and entertainment for the guests. Combination of the front office and housekeeping department mainly considered as the rooms division operation. Rooms division operation plays a major role in hospitality industry as it always communicates with the customers. It represents as the heart of an organization which causes first and last impression to a customer. Through effectiveness of rooms division, accurate supervision of front office process and the exact supervision of housekeeping operation ultimately able to provide excellent customer service within a hotel. The purpose of the research on Role of the Rooms Division operation in Hospitality Industry- Case study of hotel “The Covanro”, is to identify how the theoretical concepts in rooms division operation using in Covanro hotel, state out the emerging issues in relevant premises according to title concepts and identify the recommending methods for development of front office and housekeeping departments in the hotel. The data of the study is derived from the literature review, document analysis and observation. Practical implication of the study is exploring the rooms division operation process in the hotel Covanro and identify the current issues according to relevant concepts and finally to provide recommendations for further improvement