11th HRM Student Research Symposium 2024
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Item THE IMPACT OF SUPERVISOR SUPPORT ON PSYCHOLOGICAL SAFETY OF DIFFERENTLY ABLED EMPLOYEES IN SRI LANKA’S QUICK SERVICE RESTAURANT (QSR) INDUSTRY IN COLOMBO DISTRICT, SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Senavirathna, I.M.K.R.; Harshani, M.D.R.This research aims to examine the impact of supervisor support on the psychological safety of differently abled employees in Sri Lanka’s Quick Service Restaurant (QSR) industry, with a specific focus on the mediating role of employee trust. This study aims to contribute to the existing knowledge by exploring how supervisor support influences psychological safety and the extent to which employee trust serves as a mediator in this relationship. While psychological safety has been widely studied in various organizational settings, there is limited research on this subject concerning differently abled employees in Sri Lanka’s QSR sector. This research follows a deductive (theory-testing) approach and employs a quantitative research method using a survey strategy. The population of the study comprises differently abled employees working in quick service restaurants in the Colombo district. A stratified sampling technique was used to select 73 respondents, and data were collected through a self-administered structured questionnaire. Statistical Package for Social Science (SPSS) was used for data analysis, employing both descriptive and inferential statistics, including correlation and regression analysis. The findings indicate that supervisor support has a positive impact on employee psychological safety, and employee trust mediates this relationship. These results highlight the importance of fostering supportive supervisor-employee relationships to enhance psychological safety, which in turn contributes to employee retention and job satisfaction in the QSR industry.Item IMPACT OF WORK LIFE BALANCE ON EMPATHY AMONG HEALTHCARE PROFESSIONALS AT ABC HOSPITAL: THE MEDIATION EFFECT OF SUPERVISOR SUPPORT(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Yasodhya, M.G.S.H.; Karunarathne, R.A.I.C.The increasing demands in the healthcare sector call for an enhanced understanding of work-related factors influencing healthcare workers' empathy. The motivation for this study stems from the central role that empathy plays in patient care and the challenges faced by healthcare workers in maintaining a healthy work-life balance. The primary aim of this research is to explore the impact of supervisor support on the work-life balance-empathy relationship. A quantitative approach was employed, with a cross-sectional survey design. The data were collected from 100 female staff nurses in ABC Hospital using established measures of work-life balance, supervisor support, and empathy. Statistical tests including correlation, regression, and mediation analysis via SPSS were utilized to examine the hypothesized relationships. Key outcomes indicate that work-life balance has a beneficial influence on empathy and that supervisory support highly mediates this effect. Nurses who have more improved work-life balance score higher in empathy, and positive supervisory support also strengthens the effect. Such findings reinforce the importance of ensuring a positive work environment in promoting employee well-being and improving the outcomes of patient care. The research contribution is twofold. Conceptually, it contributes to work-life balance and empathy research by incorporating supervisor support as a mediator. Empirically, healthcare organizations should prioritize strategies that maximize supervisor support and work-life balance initiatives in a bid to maximize empathetic care.