Sri Lanka Journal of Marketing
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Item The Impact of Performance Assessment System on Employee Commitment: A Study among Executive Officers of State-Owned Commercial Banks in Sri Lanka(Department of Marketing Management, University of Kelaniya, Sri Lanka., 2021) Kumari, D. A. T.; Medis, A.Performance management is a much broader and a complicated function of HR, as it encompasses activities such as joint goal setting, continuous progress review and frequent communication, feedback and coaching for improved performance, implementation of employee development programs and rewarding achievements. Performance management can be regarded as a systematic process by which the overall performance of an organization can be improved by improving the performance of individuals within a team framework. It is a means for promoting superior performance by communicating expectations, defining roles within a required competence framework, and establishing achievable benchmarks. As end results, the performance appraisal positively affects to the employee commitment and it will lead to achieving corporate objectives. However, there is a public opinion about a poor performance management system in public sector organizations. Accordingly, some researchers argue that performance management of public sector commercial banks is poorer than private sector commercial banks in the Sri Lankan context. Hence, this paper focuses on the assessment of the influence of the current performance management system adopted by major state-owned commercial banks on job commitment of their executive employees. The sample for this study was drawn from executive grade employees who are working at Peoples Bank and Bank of Ceylon and data were collected by using self-administrated questionnaire. Altogether 350 questionnaires were distributed by email and 208 completed questionnaires were taken in for final analysis. The PLS based SEM was employed to measure the impact of the exogenous variable on the endogenous variable based on the Smart PLS-3. The results revealed that among the set of determinants, career development, is the most significant determinant of employee commitments among executive officers of state-owned commercial banks in Sri Lanka. Further, it was revealed that, alignment with organizational goals, is the least significant determinant of employee commitments among executive officers of state-owned commercial banks in Sri Lanka.Item Impact of Corporate Social Responsibility on Corporate Brand Image: with Special Reference to Television Channels in Sri Lanka(Department of Marketing Management, University of Kelaniya, Sri Lanka., 2018) Medis, A.The television media industry is a matured industry, while showing a decline in some parts of the world with the replacement of technology. Television (TV) plays an essential role in the day to day lifestyle of people in the society and thus has not been fully replaceable. Due to the power of communication TV channels hold along with their consistent partnering in activities, TV channels takes a unique role in the corporate social responsibility (CSR) frontier. Further, corporate social responsible partnership with society counts on building corporate brand image. In the Sri Lankan context, there is a huge competition among twenty three TV channels in the market. This has resulted in numerous marketing activities, with the center of aiming for a 13 million viewership. The trend of engaging in social activities was thus quickly picked by leading TV channels. In recent past natural disasters that the country faced, TV channels highlighted the service and contribution they were engaged. The study developed research questions to understand this phenomenon of how Corporate Social Responsibility influences the Corporate Brand Image of TV channels in Sri Lanka. The main objective of this research is to investigate the influence of Corporate Social Responsibility on Corporate Brand Image. The research will be an exploratory study and the researcher chose multi stage random sampling. The population comprises of CSR benefitted TV viewers. It was identified that TV channels conducted their CSR practices in natural disaster affected areas in the recent period. For analysis, six districts were selected based on available disaster management statistics. Of them, one district was randomly selected to conduct the survey. Data was collected through the means of self- administrative questionnaires distributed among all district secretariats. Findings of the study resulted in identifying that philanthropic responsibility, ethical responsibility, and legal responsibility have significant impact on corporate brand image of TV channels while economic responsibility did not have a significant relationship.