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    The Impact of Emotional Labor on Emotional Exhaustion of Academics in State Universities of Sri Lanka
    (Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2017) Thisera, T. J. R.; Bandara, W. B. M. A. P. L.
    This study examines the impact of emotional labor on emotional exhaustion of academics in state universities in Sri Lanka. The study is quantitative. Data was collected through a standard questionnaire from 221 academics in state universities in Sri Lanka. Regression analysis was used to analyze data. Findings of the study reveals that there is a positive impact of emotional labor on emotional exhaustion while the impact of surface acting on emotional exhaustion is greater than the impact of deep acting on emotional exhaustion. Further, this study has theoretical and practical implications.
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    Emotional Works and Turnover Intention of Sri Lankan Nurses
    (Faculty of Commerce and Management Studies, University of Kelaniya., 2017) Padmasiri, M. K. D.; Lakmali, A. M. T.
    In the quest for the concept of emotional work, it is apparent that comparing to the international context there are much less research done in Sri Lanka. Thus, by filling the existing gap this study analyses the relationship between emotional works and turnover intention of nurses. The problem of the study was to find out whether there is a relationship exists between emotional works and turnover intention of nurses in Sri Lanka. This study applied quantitative and a cross-sectional survey design where data was collected through a structured questionnaire. Random sampling technique was applied to select the sample of 170 nurses in a selected district. Findings revealed that emotional works; surface acting and deep acting are significantly positively related to turnover intention. Meanwhile, findings verified that as a whole there is a significant positive relationship between emotional works and turnover intention of nurses in Sri Lanka. The present study updates the current literature in the arena of emotional works.