Commerce and Financial Management
Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/215
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Item Revolution of digital communication and Asian competitive creativity chasm(2009) Wickramasinghe, C.N.; Ahmad, N.This study aims to identify changes that have taken place in the Asian technological creativity after the post-communication revolution of digital technologies. After examining the utility patent applications forwarded to the US Patent Office by 24 Asian countries between 1965 to 2007, the study partially supports the claim that the “digital communication revolution have influenced the competitive creativity development in Asia.” However, the development growth model is shaped like a snail shell, and digital technologies have not been the silver bullet that promoted the leapfrogging of creativity in stagnating countries. Information and communication technologies (ICT) should be considered as a means of technological learning rather than the end of creativity development. The challenge of strengthening stagnating Asian countries to become competitive and innovative nations will continue until the next decade. Unless necessary steps are taken to improve technological learning and local innovations in stagnating countries, their technological dependency will increase and thus deepen the marginalization in the coming eras.Item Effective Website to Provide Total Customer Satisfaction: An Empirical Study on the public Quoted Companies in Sri Lanka(2005) Wickramasinghe, C.N.; Thanthiriwatta, D.N.The rapid development of Information and Communication Technology (ICT) along with the globalisation forced the firms to become online business seekers. Late 1990s Online businesses were opening up in each and every corner around the world. All the business activities, logistics, processing, selling and even payments were completed online. The study has identified that the recent trend in the online business in today’s business world is to search online and purchase offline. Hence website is the one that locks in the customer. An effective website should provide information what the customer is looking for, to give total customer satisfaction. This paper was conducted to fill the void in the research area on the online presence of public quoted companies in Sri Lanka. It was revealed that as Fortune 500s’ websites, majority of Sri Lankan company websites also are informational but the quality of way in which the content provided by them is questionable.