ICBI 2024
Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/29008
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Item Psychological Consideration to Engage Employees for Knowledge Sharing in Service Organizations(Faculty of Commerce and Management Studies University of Kelaniya., 2024-11-01) Hasan, I.; Kabir, E.B.; Kamal, N.Knowledge is the most incremental asset for organizations. Researchers, practitioners, and academics are establishing different arguments on the thought and established different models and concepts to make the organizations effective. Sharing knowledge among employees is an effective way for an organization to produce innovativeness. Engaging employees in this exercise is often difficult for organizations since employees hoard knowledge and have a fear of future consequences. Different studies address these issues and emphasize the importance of employees’ psychological considerations in enhancing employee knowledge-sharing behavior within organizations. Psychological considerations determine long-term employability. However, psychological elements like employee well- being and empowerment positively affect employee behavior. Psychological well-being refers to employees' personal progress and life happiness. Psychological empowerment involves autonomy, knowledge, meaningfulness, and employee commitment to managerial techniques. Thus, psychological well-being and empowerment improve employee satisfaction, ethics, and work engagement to ensure employee knowledge-sharing behavior. Though the psychological elements manifest strong ties with knowledge sharing, the availability of the literature is scanty, especially in countries like Bangladesh. The study objective is to address these gaps and develop a research model where psychological well- being and empowerment are considered influencing factors to reduce the fear of sharing and improve knowledge-sharing behavior in service organizations in Bangladesh. This study utilized a quantitative approach, employing Partial Least Squares regression (PLS)- based Structural Equation Modeling (SEM) to test the hypotheses. A survey questionnaire was used to collect data from various service organizations, e.g., banks, telecom, etc. The result of this study also confirms that psychological considerations impact employee knowledge-sharing behavior across organizations. The finding of this study produces an interesting outcome for policymakers, practitioners, and academic and industry-related people who are connecting knowledge-sharing behavior in the context of Bangladesh and showing a unique way to manage the organization to become competitive. The results also demand future research initiatives, and the model can be used in a similar economy to develop a generalized understanding to make the organization effective.