Abstract:
This study conducted an empirical investigation to examine the impact of Human
Resource Management Practices (HRMPs) and the implementation of Quality
Management System Practices (QMSPs) on the Perceived Business Performance
(PBP) in the Sri Lankan ISO 9001 QMS certified manufacturing firms as such study
has not yet fully explored in Sri Lankan context. The research was designed as a
cross-sectional study to collect quantitative data employing a survey method from a
sample of 269 ISO 9001QMS certified manufacturing firms and 228 responses were
received. Moreover, ten firms were selected and interviewed CEOs to collect
qualitative data. Structural Equation Modelling (SEM) was used with the Amos
program to test the hypotheses of this study.
The findings revealed a direct significant impact on QMSPs and PBP. HRMPs have
a significant effect on QMSPs. QMSPs mediate the relationship between HRMPs
and PBP. Moreover, firm size and firm age have no influence on HRMPs and PBP
and also QMSPs and PBP. Furthermore, HRMPs have no impact on PBP. The study
recommends that to obtain better results with the implementation of QMSPs and
drive the QMSPs effectively the manufacturing firms need to give considerate
attention to HRMPs as a strategic resource of the firm to develop competencies and
capabilities of the staff as HRMPs play a complementary role. The findings of this
study provide an original contribution to the theory and practical knowledge in the
fields of HRM and QMS practices and Perceived Business Performance.
