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Browsing Science by Author "Dilanthi, M. G. S."

Browsing Science by Author "Dilanthi, M. G. S."

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  • Multi-server queuing system modeling approach for customer service management in a super market: A case study 
    Dilanthi, M. G. S.; Ekanayake, H.; Herath, H. M. K. M.; Kaushala, L. M. K.; Ramanayake, R. M. A. M. K. (4th International Research Symposium on Pure and Applied Sciences, Faculty of Science, University of Kelaniya, Sri Lanka, 2019)
    The service performance is a key determinant for a super market to win customer attraction in large scale. Thus, better performance can be ensured with an efficient service provision to its customers. Accordingly, the study ...
  • A Performance Analysis of a Filling Station using ARENA Simulation: A Case Study 
    Dilanthi, M. G. S.; Balasooriya, B. M. A. M.; Nimnadi, T. C.; Upekha, T. D. K.; Chathurangani, J. H. D. (4th International Research Symposium on Pure and Applied Sciences, Faculty of Science, University of Kelaniya, Sri Lanka, 2019)
    The service industry in Sri Lanka is facing the challenge of improving its performance. Thus analyzing its contemporary status is compulsory. This study focused on a petrol filling station in Sri Lanka. The selected system ...

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