Dilanthi, M. G. S.; Balasooriya, B. M. A. M.; Nimnadi, T. C.; Upekha, T. D. K.; Chathurangani, J. H. D.
(4th International Research Symposium on Pure and Applied Sciences, Faculty of Science, University of Kelaniya, Sri Lanka, 2019)
The service industry in Sri Lanka is facing the challenge of improving its performance. Thus analyzing its contemporary status is compulsory. This study focused on a petrol filling station in Sri Lanka. The selected system ...