Digital Repository

Browsing by Subject "Responsiveness"

Browsing by Subject "Responsiveness"

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  • Impact of Credit Card Service Quality for Customer Loyalty 
    Senarathne, G.H.H.S.; Patabandige, S.S.J. (Department of Marketing Management, University of Kelaniya,Sri Lanka., 2017)
    Banks are trying to win customer loyalty by providing better quality services. This study examines the relationship of service quality with customer loyalty in banking sector specially credit card industry. In this research ...
  • SERVICE QUALITY AND CUSTOMER SATISFACTION: A STUDY OF RESTAURANTS IN VAVUNIYA DIVISIONAL SECRETARIAT. 
    Pushpanathan, A. (Department of Marketing Management, University of Kelaniya,Sri Lanka, 2017)
    Service quality is important to the service supplying organizations including the restaurants. The restaurateurs should consider more about quality of their services. Then, they can compete with their competitors ...

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