User satisfaction of library services: A case study of undergraduates in Speech and Hearing Sciences of the Faculty of Medicine, University of Kelaniya

Abstract

The university library is a service institution that continuously caters to the needs of teaching-learning processes and research activities. This study investigates the user satisfaction of undergraduate Speech and Hearing Sciences (SHS) students of the Faculty of Medicine, University of Kelaniya. The objectives of the study were to assess the use of current information sources and services available at the Medical Library by the undergraduate SHS students; to determine how satisfied undergraduate SHS students are with the current library resources and services and to identify the unmet needs of the undergraduates for the future improvement of the library services.