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Title: | Relationship marketing: customer commitment and trust as a strategy for corporate banking sector in Sri Lanka |
Authors: | Abeysekara, N. Hewawasam, B. |
Keywords: | Relationship Marketing, Trust, Commitment, Corporate banking sector |
Issue Date: | 2010 |
Publisher: | University of Kelaniya |
Citation: | Abeysekara, Nalin and Hewawasam, Buddhika, 2010. Relationship marketing: customer commitment and trust as a strategy for corporate banking sector in Sri Lanka, In: Proceedings of the 1st International Conference on Business and Information, University of Kelaniya. |
Abstract: | Banking sector can be considered as main recipient in recent economic downturn. There is a need for better strategies in this sector. As a result of the continuing movement towards deregulation and the associated increase in competition, establishing a long-term institutional relationship with corporate clients becomes of great importance to the banks in order to gain a moderate or greater share of the financial market and of a corporation’s business. In effect, because the bank provides its corporate client with additional facilitating and supporting services, the demand for banking products and services by a partnership relationship client will be less sensitive to price than is the demand by a shortterm, non-relationship customer. This study examines the commitment-trust dimension of the relationship marketing paradigm in Sri Lankan’s corporate banking sector. Random sample method has been used with questionnaire. The findings show that the marketing strategy and a long-term marketing orientation were positively correlated with customer commitment and trust. And To continue to be successful in the corporate sector, banks must invest in the long-term relationship marketing activities. |
URI: | http://repository.kln.ac.lk/handle/123456789/7164 |
Appears in Collections: | ICBI 2010 |
Files in This Item:
File | Description | Size | Format | |
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N Abeysekera.pdf | 56.74 kB | Adobe PDF | View/Open |
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