Job Stress and Job Satisfaction: A Study of Managerial Employees in Domestic Commercial Banks

Abstract

This study was conducted to measure the impact of job stress on job satisfaction of managerial employees working in Domestic Commercial Banks. Job stress is considered as the harmful physical and emotional response that occurs when there is a poor match between job demands and capabilities, resources or needs of the employee. Job satisfaction describes how comfortable an individual is with own job. A self develop research model was tested where job stress is stated as the independent variable. All the branches of domestic commercial banks located in Colombo district were investigated and it was carried out on a sample of sixty branch managers. Simple random sampling was applied to select a representative sample. A self develop questionnaire was used to collect data. It was found that the measurement scales met the acceptable standards of validity and reliability analyses. Correlation analysis and regression analysis were used to test the research hypothesis. Researcher found that there is a high degree of job stress among branch managers of private commercial banks while having a moderate degree of job stress among branch managers of public banks. Findings revealed that women managers have a higher degree of job stress than male managers. Managers in public banks are highly satisfied while managers in private banks have either moderate or low level of job satisfaction. Women managers enjoy their jobs highly while male managers enjoy moderately. Study confirmed that job stress is significantly correlated with job satisfaction. Though job stress is a significant predictor of job satisfaction, it can be concluded that too little or too much of job stress leads to have low level of job satisfaction and moderate level of job stress leads to have high level of job satisfaction, in the tested domain. Key Words: Domestic Commercial Banks, Job Satisfaction, Job Stress