The Challenges of Sri Lanka Becoming an IT-BPO Destination

Abstract

This research study attempts to find the actual challenges faced by Sri Lanka becoming an IT-BPO global destination. Sri Lanka is renowned for its tea, rubber, tourism and apparel exports and is rising to become the next best global destination for IT- BPO. The emerging destinations have a competitive and tough challenge to be on the top, so that they will attract global companies to setup BPO ventures in their respective countries. The countries that have reached this status have taken every step to ensure that infrastructure, human capital, government policies are in place and are well planned with open policies to ensure that foreign investment is challenged in. There are two specific objectives of this research; first to seek the challenges faced by Sri Lanka to become an IT-BPO destination and second to provide suggestions to overcome the identified challenges by evaluating how other countries such as India, China and Egypt have overcome such challenges when entering the IT-BPO business domain.