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Issue DateTitleAuthor(s)
2021Impact of Service Quality of Self-Service Technology on Customer Satisfaction of Generation Y: Investigating the Mediating Effect of Corporate Image with Special Reference to Licensed Commercial Banks in Sri LankaAbeynaike, S.; Gunawardane, Nisal
2021The Impact of Online Banking Services on Customer Loyalty: With Special Reference to Sri Lankan Government Commercial Banking SectorIsurika, M. L. P.; Gunawardane, Nisal
2021Emergence of Online Relationship Marketing in the Age of COVID-19: Importance of Personalization of Websites Towards Customer Loyalty in Retail e-Commerce IndustryRamachandran, Y; Gunawardane, Nisal
2021Impact of Online Reviews on Hotel Booking Intention: With Special Reference to Star Class Hotels in Sri LankaAbeysekara, T. G. G. S.; Gunawardane, Nisal
2021The Impact of User Generated Content on Online Purchase Intention of Retail Fashion Industry in Sri LankaSameera, T. M. V.; Gunawardane, Nisal
2021Impact of e-Service Quality on Student’s Satisfaction with Special Reference to Online Learning of Sri Lankan Government UniversitiesAppuhami, J. A. C. D.; Gunawardane, Nisal
2021Impact of Mobile Banking Service Quality on Customer Satisfaction: With Special Reference to Government Commercial Licensed Banks in Sri LankaKarunarathne, E. M. U. V.; Gunawardane, Nisal
2021The Impact of Service Quality on Customer Satisfaction with Special Reference to Motor Insurance Industry in Sri LankaGarusingha, G. S. R.; Gunawardane, Nisal
2021Impact of Service Quality on Customer Satisfaction: A Case of Sri Lankan SupermarketsDilhani, K. S.; Gunawardane, Nisal
2021The Impact of Employee Empowering Leadership Behavior on Customer Loyalty with Special Reference to Banking SectorLakmali, W. M.; Gunawardane, Nisal