BPM in healthcare: process analysis for a hospitel emergency department

Abstract

This review discusses the use of Business Process Methodology (BPM) in the healthcare industry, specifically focusing on its application to emergency care processes. With increasing demands for better services and limited resources, healthcare providers are turning to BPM strategies to optimize patient outcomes, improve efficiency, and reduce costs. Process modelling offers several advantages in healthcare, including standardized clinical practices, improved communication, and decision-making processes. Despite the availability of Business Process Management Systems (BPMS) for over two decades, healthcare organizations still need to effectively utilize information and communication technology (ICT) to provide better patient services. The review evaluates the results of using the BPM methodology on emergency care processes and concludes that it represents a valuable tool for improving their effectiveness and quality. The findings suggest that the BPM methodology positively impacts the management and optimization of emergency care processes.