Success and failure of electronic commerce: an empirical study of customer satisfaction in online bookstores
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University of Kelaniya
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Samantha, W.T.G. and Krairit, Donyaprueth, 2008. Success and failure of electronic commerce: an empirical study of customer satisfaction in online bookstores, In: Proceedings of the International Conference on Social Sciences, Sri Lanka, University of Kelaniya, pp 234.