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Applicability of modified queueing model with encouraged arrivals for economic recession

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dc.contributor.author Dinushan, J. A. S.
dc.contributor.author Walgampaya, C. K.
dc.date.accessioned 2021-12-08T23:20:41Z
dc.date.available 2021-12-08T23:20:41Z
dc.date.issued 2021
dc.identifier.citation Dinushan, J. A. S, Walgampaya, C. K. ( 2021) Applicability of modified queueing model with encouraged arrivals for economic recession, Proceedings of the International Conference on Applied and Pure Sciences (ICAPS 2021-Kelaniya)Volume 1,Faculty of Science, University of Kelaniya, Sri Lanka.Pag.228 en_US
dc.identifier.issn 2815-0112
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/24085
dc.description.abstract Businesses often offer lucrative deals and discounts so that customers’ encouragement to engage with those firms are developed. This kind of arrivals are termed as encouraged arrivals. As a pandemic is overwhelming the world, it could be suggested that, for upbringing of declining businesses, this concept, now, deserves to be taken into account more than ever in the past. In order to describe the encouraged arrival process mathematically, a Markovian queuing model is used and the parameter that represents the arrival rate is modified with percentage increase in the arrival rate of customers. In this paper, we investigate the behavior of measures of performances with and without encouraged arrivals for multi-server finite capacity queuing system. In the analysis it was possible to identify that a significant number of customers compared to the normal arrival process is engaged with the system when it is affiliated with the encouraged arrival process. As well as it shows that customers engage more and more with the system irrespective of the high rates of arrivals and low rates of services. In addition to that under the economic analysis, it was uncovered that the profit increment due to encouraged arrivals is very higher than that due to normal arrivals. en_US
dc.publisher Faculty of Science, University of Kelaniya, Sri Lanka. en_US
dc.subject COVID-19, Economic Recession, Encouraged Arrivals, Queuing System en_US
dc.title Applicability of modified queueing model with encouraged arrivals for economic recession en_US


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