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Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka

Jayasundara, C.C.; Ngulube, P.; Minishi-Majanja, MK (Department of Information Science, University of South Africa, 2010)

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Author
- Jayasundara, C.C. (1)
- Minishi-Majanja, MK (1)
- Ngulube, P. (1)
Subject
- Customer satisfaction; service quality determinants; relationship management; service quality; university libraries; user satisfaction (1)
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- 2010 (1)
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