Browsing The Library by Subject "Quality determinants; Customer satisfaction; Service quality; University libraries, User satisfaction, User services, Relationship management, Service marketing, Quality attributes, Reader services"
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Browsing The Library by Subject "Quality determinants; Customer satisfaction; Service quality; University libraries, User satisfaction, User services, Relationship management, Service marketing, Quality attributes, Reader services"
Although the provision of facilities and staffing at Fiji National University (FNU) Libraries appear to be adequate, there
seems to be less emphasis on quality service delivery in the customers’ eyes. This study therefore ...