Browsing The Library by Author "Ngulube, P."

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A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka

Jayasundara, C.C.; Ngulube, P.; Minishi-Majanja, MK (South African Journal of Libraries and Information Science, Stellenbosch University Library and Information Service, 2009)

University library administrators in Sri Lanka have begun to search for alternative ways to satisfy their clientele on the basis of service quality. This article aims at providing a theoretical model to facilitate the ...
Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka

Jayasundara, C.C.; Ngulube, P.; Minishi-Majanja, MK (Department of Information Science, University of South Africa, 2010)

This study aimed at establishing service quality determinants which may affect customer satisfaction in university libraries in Sri Lanka. Using the literature, 113 service quality determinants were identified. These were ...

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