A Study of Relationship Between Out Patient Department Pharmaceutical Service on Patient's Satisfaction with Specific Reference to Ayurvedic Pharmaceutical in North Western Province

Abstract

This study was conducted to describe the patient's satisfaction towards outdoor patient's Ayurveda hospital in North Western Province. The study population was 3,35,892 patients. Sample size was 384 in three hospitals and eleven Central dispensaries. Data was collected by self-administered questionnaires. The study was analyzed by based on different variables of the nature of drugs, quality of drugs, qualified staff dealing with drugs and clear instructions dealing with drugs, According to the data analysis, the relationship between satisfaction to Out Patient Door services (O.P.D) Ayurvedic pharmaceutical service of outdoor patients and the nature of drugs is 53% while the relationship between satisfaction to O.P.D. Ayurvedic pharmaceutical service of outdoor patients and clear idea about the usage of the drug is 58%. The relationship between satisfaction to O.P.D. Ayurvedic pharmaceutical service of outdoor patients and qualified staff dealing with drugs is 62% while the relationship between satisfaction to O.P.D. Ayurvedic pharmaceutical service Of Outdoor patients and the quality of drugs is 560/0. When discussing about the study, current difficulties Of O.P.D pharmaceutical service can be arranged as follows. They are dlvided into sub topics. One Of these topics are, the nature of drugs that was second one was, quality of drugs, it was 32% , third one was O.P.D pharmaceutical staff dealing With patients was 26.6%. According to the data analysis, 15.7% of patients said that there were no difficulties within O.P.D pharmaceutical service, Finally 6.8% said that they didn't like to speak against pharmaceutical service. According to the results, 93.2% were faced with some kind of difficulty in O_P.D. pharmaceutical service. The study has discovered deficiencies in Ayurveda hospitals of outpatient department pharmaceutical service which needs to be addressed by the hospital management authority and plan for better management of health problems to meet the patients' expectations and fewer unsatisfied patients. It is very essential to build up an effective Ayurveda health care sector.