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IMPACT OF INTERNET BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY

Sumathiratna, W.M.O. (2021)

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Author
- Sumathiratna, W.M.O. (1)
Subject
- Internet banking service quality, e-Customer satisfaction, e-Customer loyalty, efficiency, personal needs, reliability, responsiveness, site organisation, user friendliness (1)
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Date Issued
- 2021 (1)
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