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Industry 4.0 maturity assessment of the Banking Sector of Sri Lanka

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dc.contributor.author Bandara, O.K.K.
dc.contributor.author Tharaka, V.K.
dc.contributor.author Wickramarachchi, A.P.R..
dc.date.accessioned 2019-05-13T08:28:02Z
dc.date.available 2019-05-13T08:28:02Z
dc.date.issued 2019
dc.identifier.citation Bandara, O.K.K., Tharaka, V.K. and Wickramarachchi, A.P.R. (2019). Industry 4.0 maturity assessment of the Banking Sector of Sri Lanka. IEEE International Research Conference on Smart computing & Systems Engineering (SCSE) 2019, Department of Industrial Management, Faculty of Science, University of Kelaniya, Sri Lanka.P.190 en_US
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/20174
dc.description.abstract Technological advancements have created massive changes in the way of performing businesses in this era. Whilst in creating the transition of physical world to a virtual world, industry 4.0 plays a significant role. Thus, the development of the concept of industry 4.0 revolutionize the way of conducting businesses. This concept was first limited to manufacturing sector thus with the evolvement of customer behaviour, service sector also applied these concepts to offer a better customer satisfaction. As modern customer expectations have risen with technology, Sri Lankan banking sector focussed to deliver their services strategy by enabling advanced technologies. Hence there is an essential need to define, formulate a set of guidelines in order to assess the progress of the current state of Sri Lankan banking sector in their journey of adapting industry 4.0. So, this scrutiny assesses the maturity of Sri Lankan banking sector by application of an industry 4.0 maturity model developed by the authors. The results of this study indicates that Sri Lankan banking sector is in the third maturity level of the model “Defined” as the overall maturity is 3.668. en_US
dc.language.iso en en_US
dc.publisher IEEE International Research Conference on Smart computing & Systems Engineering (SCSE) 2019, Department of Industrial Management, Faculty of Science, University of Kelaniya, Sri Lanka en_US
dc.subject Industry 4.0 en_US
dc.subject Sri Lankan banking sector en_US
dc.subject technological advancements en_US
dc.title Industry 4.0 maturity assessment of the Banking Sector of Sri Lanka en_US
dc.type Article en_US


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