Kolonne, T.S.; Rathnayka, R.M.C.L.K.; Weerakon Banda, Y.K.
(Faculty of Graduate Studies, University of Kelaniya, 2015)
Total Quality Management (TQM) is an art of managing the whole to achieve excellence. TQM is
defined as both a philosophy and a set of guiding principles that represent the foundation of a
continuously improving organization. ...