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Improving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lanka

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dc.contributor.author Sirimanne, H. P. I
dc.date.accessioned 2014-10-29T08:19:03Z
dc.date.available 2014-10-29T08:19:03Z
dc.date.issued 2009
dc.date.submitted 2009 en_US
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/1053
dc.language.iso en en_US
dc.relation.ispartofseries TH720;
dc.subject Service industries - Quality contro en_US
dc.subject Travel agents en_US
dc.subject Airports management en_US
dc.subject Commerce & Management Studies en_US
dc.title Improving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lanka en_US
dc.type Thesis en_US
dc.degree.grantor University of Kelaniya en_US
dc.degree.name M.B.A. en_US


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