Library and Information Science
Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/3617
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Item Assessing the effectiveness of academic library services: A review on the formulation of a feasible conceptual framework(Information Development, 2023) Ajith, J.; Ramanayaka, K.; Weerasooriya, W. A.With the rapid development of internet technology and the gradually accelerating rate of information technology, library systems are progressively transforming into hybrid library systems that provide services from traditional and electronic means. For insightful planning toward a strong service to the community, there is a need to continuously evaluate the effectiveness of library services. Based on this requirement, the purpose of this study is to determine the criteria and their measuring indicators that can be used to evaluate the effectiveness of modern academic library services by reviewing related studies found in the literature, and then build a conceptual framework. A comprehensive literature review related to library service effectiveness was conducted to identify, determine and suggest scientific evaluation criteria for evaluating the effectiveness of academic library services. The study revealed that User Satisfaction, Collection Development, Management and Staff Contributions, Service Efficiency, and Accessibility, were the top key evaluation criteria used or cited in the related works. Three or more indicator categories for each criterion have been identified, and the measurable indicators consisted of Likert-type questions on a five-point rating scale that can be used to measure indicator categories. Finally, the conceptual framework for assessing academic library service effectiveness has been developed based on these criteria and their measurement indicators. The study has presented a framework of service effectiveness, including assessment criteria and measurement indicators that can be used to evaluate modern hybrid academic libraries.Item Behavioral intention to use electronic resources by distance learners: An extension of the technology acceptance model(Journal of Librarianship and Information Science, 2023) Marasinghe, I. K.; Weerasooriya, W. A.; Rathnabahu, N.This study aimed to discover the factors affecting behavioral intention to use electronic resources by distance learners of the Open University of Sri Lanka, and to develop a model explaining behavioral intention to use such resources. Using the Technology Acceptance Model (TAM) as the theoretical basis, this study explored the effect of five external factors on the behavioral intention of distance learners toward using e-resources. A quantitative research approach was used, and data were collected from a survey of 379 active undergraduates of the Open University of Sri Lanka. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was conducted to obtain the results of the study. The results of PLS-SEM reveal that the distance mode of learning and relevance of information are the two major external factors that affect behavioral intention to use e-resources. Computer self-efficacy and user satisfaction also have a significant influence on the dependent variable. Social influence, on the other hand, shows no significant impact. Of the TAM constructs, perceived usefulness, perceived ease of use, and user attitudes significantly affect e-resource utilization behavior.Item Examining the relationship between competitive capability and perceived service quality in university libraries(https://jula.sljol.info/static/images/upress.png, 2021) Arachchige, J. J. G.; Singh, Diljit; Weerasooriya, W. A.As modern Information Technology has created a way to a variety of information service opportunities, many options other than the conventional library service are available for users. A stiff competition has emerged among information service providers and therefore university library professionals too have to think of their competitive advantage. Service quality has gained a high concern as a strategy for developing the competitive position of an organization and many studies in different fields have established a strong relationship between service quality and competitive advantage. Viewing inversely, some practitioners contemplate that the competitive position of resource capabilities can influence the improvement of service quality. In order to examine the relationship between competitive position and the service quality in a university library context, an exploratory survey was employed utilizing a VRIO based questionnaire and LibQUAL+ based instrument with 89 library professionals selected from 15 state university libraries in Sri Lanka. The study reveals that there is a moderate positive correlation between two variables (r = .286, n= 66, p = .020). As the relationship is moderate, further studies seem essential to support the hypothesis. The large percentage of residuals indicates that there are more factors contributing to the service quality in university libraries. This study