Browsing by Subject "Customer satisfaction; service quality determinants; relationship management; service quality; university libraries; user satisfaction"

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Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka

Jayasundara, C.C.; Ngulube, P.; Minishi-Majanja, MK (Department of Information Science, University of South Africa, 2010)

This study aimed at establishing service quality determinants which may affect customer satisfaction in university libraries in Sri Lanka. Using the literature, 113 service quality determinants were identified. These were ...

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