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Browsing by Author "Saumya, K.G.P."

Browsing by Author "Saumya, K.G.P."

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  • The Impact of Internet Banking Service Quality on Customer Satisfaction in Sri Lanka 
    Saumya, K.G.P.; Thilakarathne, C.R. (Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016)
    Banking Sector plays a vital role in economic and financial development of a country due to its impact on the financial activities. Internet banking has become one of the widely used banking services among Sri Lankan ...
  • The impact of internet banking service quality on customer satisfaction in Sri Lanka 
    Saumya, K.G.P. (Department of Accountancy, University of Kelaniya, 2015)
    Internet banking is one influential form of technology-based self-service which is denoted as e-banking (Fredriksson, 2003) . Internet Banking has emerged as the most critical form of customer interaction, encompassing the ...

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