Abdullah, Valerie Chan Sue Lin; Ngelambong, Anderson; Kibat, Silverina Anabelle
(Department of Marketing Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2021)
An artificial intelligence-based customer service agent, commonly known as a chatbot, is gaining popularity in the service industry. A global survey of 3,525 respondents published by Statista (2020) revealed that most ...