Browsing by Author "Si, Li"

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Evaluation and Assessment of E-Service Quality of University Libraries in Sri Lanka
(2017) Si, Li; Wanigasooriya, Priyanwada; Ranaweera, R.A.A.S.
This paper aims to evaluate the quality of e-services provided via Sri Lankan University library websites to examine their current status and issues related to services. The study employed web-based survey method to evaluate the quality of e-services. Purposive sampling method was used to select 15 university libraries from the population. We adapted a 62 itemed checklist which was organized into 6 categories; core e-service, e-reference service, facilitating e-service, supportive e-service, currency, accuracy and speed quality, and website features examined by the survey. The study was limited to the 15 university library websites offering e-services in Sri Lanka by the expert judge approach which examined how well they performed during the study period. The data revealed that, although university libraries are offering more e-services via the websites, development of e-services is still in its infancy stage as compared to those of international experience. However, suggestions for future improvements are given. The results of this survey should assist in the evaluation of e-services and promote the services in an attractive way, enabling designers, and policy makers to improve upon future websites. In addition further studies are required to understand the user perception of the e-services to meet the specific needs of different types of users including the faculties and the students utilizing the university libraries.
Web based library services of university libraries in Sri Lanka: A content analysis
(Shanghai Scientific and Technological Literature press, 2016) Si, Li; Ranaweera, R.A.A.S.
The library website symbolizes the library as well as the opulence of the parent organization to the world via World Wide Web (WWW). Hence the library website should be systematically developed with accurate and up to date information to fulfill the information requirements of the clients. Sri Lanka, as a developing country, successfully adopts modern Information Communication Technology trends to higher education as well as libraries. The main objective of this study is to investigate the web based library services of university libraries in Sri Lanka. Further it would give suggestions and recommendations to develop a better library service to the users in the academic communities of the surveyed universities. There were fifteen government university libraries which are included in University Grants Commission, selected as the study sample using purposive sampling technique based on research objectives. A web-based survey was conducted to collect the data. Library websites were analyzed by a check-list of 55 items covered topics of site description, currency, website aids and tools, library general information, library resources, library services, links to E-resources and Value added services. This particular check-list was developed by the researchers, based on literature reviews and previous studies related to the topic. Findings of the study shows that surveyed universities identified library website as an important element in the university. None of the libraries had all the items in the check-list and library websites of university of Colombo (39), University of Ruhuna (35) and University of Peradeniya (34) consisted the maximum number of items in the check-list. This study recommended that university library websites in Sri Lanka should be more focused on adding new web based library services to be more compatible with constantly changing technology and ever growing demands of the users than uploading much information on library administration.