Browsing by Author "Rao, P.V."

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Human Libraries in India
(3rd International Conference on Library and Information Management, Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2019) Sharda, P.; Rao, P.V.
Library is a place where readers go to study and borrow books which they want to read. They read the way the book is written. A new concept of Human Library emerged in the year 2000 in Roskilde Festival by Copenhagen, Denmark by Ronni Abergel. It is in an attempt to enforce social change and encourage conversation around marginalised communities. The first permanent Human Library was established in Lismore, Australia in 2006 . Human Library is a place where real people are on loan to readers. A place where difficult questions are expected, appreciated and answered. The concept is similar to that of a traditional library. If a book is read and discussed or shared among like-minded readers, the Human Library has people engaging in conversations. Like books, participants of the Human Library can be picked from a list to engage in conversations and share stories on a one on one basis. A couple of readers opting for the same living book or even with a group. The Human Library movement has expanded to around 80 countries. In India, it was introduced in Hyderabad, then made its way to Mumbai, before coming to New Delhi. This paper discusses the concept of Human Library in detail. The paper also highlights the major human libraries of India. Human libraries are spreading their arms all over the country, this paper is an attempt to trace the development of Human libraries in cities of India. It also provides an insight that how these library work, how living books are registered, how the events are organized and how funds are raised for the events.
Quality Management System in Libraries: A Case Study
(Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016) Rao, P.V.
International Standards are the backbone of the society, ensuring the safety and quality of products and services, facilitating and improving the present environment in which we live in. Conformity to International Standards helps reassure consumers those products, systems and organizations are safe, reliable and good for the environment. When products and services conform to International Standards consumers can have confidence that they are safe, reliable and of good quality. ISO 9001 is a worldwide standard designed and developed by the International Organization for Standardization (ISO), Switzerland. ISO 9001 is currently in use by close to one million organizations around the world. It is truly a worldwide standard for quality. Obtaining ISO 9001 certification puts libraries in a very select group. ISO standards draw on international expertise and experience and are therefore a vital resource for governments when developing public policy. Libraries around the world can the standards to provide quality library and information services to their clientele. A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. ISO 9001:2015 is an example of a Quality Management System. ISO 9001:2015, the international standard specifying requirements for quality management systems, is the most prominent approach to quality management systems. For libraries, certification can be a useful tool to add credibility, by demonstrating that services provided meet the expectations of users. The benefits of the certification are numerous and include user satisfaction and user centred services in the libraries. The paper discusses the various benefits of quality management system in libraries and adopting a quality management system standard; describe the various issues related to ISO 9001:2015 standard; and shares a case study of implementing such a system in the library attached to M G State Institute of Public Administration, Punjab, Chandigarh (India).