Browsing by Author "Madusanka, K. A. E."

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Antecedents of Customer Adoption on Digital Banking with Special Reference to Non-Banking Financial Institutes in Sri Lanka
(Department of Finance, University of Kelaniya., 2021) Madusanka, K. A. E.; Kumari, D. A. T.
Purpose: The principal destinations of this examination are to contemplate and recognize the variables affecting the appropriation of digital banking among non-bank clients in Sri Lanka. Design: A survey was carried out by using structured self-administered questionnaire. As the study is mainly focused on exploring the antecedents of adopting to the digital banking of non-banking organizations of the country, the target population were all the customers who are using digital banking services provided by non-banking organizations in the Sri Lankan context. Accordingly, the sample was based on 300 customers of the digital banking services provided by main players of the industry. The data was analyzed by using descriptive and inferential statistical tools and PLS based SEM was adopted to test the hypotheses. Findings: The researcher has identified the factors; perceived usefulness, perceived ease of use, perceived risk, customer trust, compatibility and information quality affect customer adoption on digital banking among non-bank clients. Originality: The study attempts to distinguish and examine the most significant and practical predecessors that can impact the advanced financial appropriation of non-monetary establishments considering the client's perspective. The study has chosen the TAM model for examining exact discoveries due to its nearby pertinence to the examination question. In view of the chosen model (TAM), however, numerous studies demonstrate that web ease of use, security, data quality, trust, administration quality, comfort, and protection are the main components in the reception of advanced banking by clients.
Antecedents of Customer Adoption on Internet Banking Facilities with Special Reference to Local Financial Institutes in Sri Lanka
(Faculty of Commerce and Management Studies University of Kelaniya, Sri Lanka, 2020) Madusanka, K. A. E.; Wanninayake, W. M. C. B
Money related advancement and innovation transformation have permitted the improvements of new and increasingly proficient conveyance and preparing channels just as progressively imaginative items and administrations in the banking industry. Banking establishments are confronting rivalry from one another as well as from non- bank money related go-betweens just as from elective wellsprings of financing. In the last decade, the banking division has seen a significant change inferable from the adjustments in the worldwide money related condition. Even though the financial industry seriously acquainted new innovative stage with their clients to more accommodation exchange process. Primary objective behind this examination is recognized and study the antecedents which influence client web banking adoption in Sri Lankan internet banking users. At the point when studying the previous examinations there are no understandings of past researchers for the forerunners of web banking and further, there are no adequate confirmations in that field in Sri Lankan setting. The researcher has selected the “Technology Acceptance Model (TAM)” to investigate the study and it is one of the most broadly utilized models to clarify client acknowledgment conduct. Subsequently, this assessment utilized a quantitative approach to lead the examination and according to the past researches which resembles this investigation, this examination will be picked quantitative technique. The quantitative technique was more helpful to explore the examination and data assembled by a total study offer to a picked normal system of exploration as opposed to control the customary procedure. Along these lines, this investigation was driven by a low researcher deterrent through field diagrams. In this examination, the authority has assembled data from particular people concerning the critical components when using web banking. Individually data gathering is more significant than the online information assortment techniques. Henceforth analysts were gathered information from the examiner strategy gathering data through the field overview.