Browsing by Author "Abeykoon, M.W.B."

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    Impact of students’ perceived quality of distance education on student satisfaction with special reference to undergraduate students of bachelor of management studies degree programme, The Open University of Sri Lanka
    (2016) Abeykoon, M.W.B.; de Alwis, A.C.
    Distance education becomes more accepted as a legitimate form of education and as colleges and universities attempt to meet the growing demand for courses and programmes for distance learners, one major concern that attracts the attention is the aspect of quality. The primary issue for distance learning institutions, like for conventional ones, is quality and the assurance that students are being provided with the best possible education or training with the highest possible standards. Purpose of this study was to analyse the construct of quality as perceived by distance learners of Bachelor of Management Studies program at the Open University of Sri Lanka and the influence of this perception on the students’ satisfaction. The study focused on identifying students perceptions of key dimensions that define the construct of quality from students’ perspective. A questionnaire was used as the key tool of data collection. Descriptive and correlational statistics were the main tools used in the study. Results of the study clearly indicated that all dimensions except perception on quality of faculty were significantly correlated with students’ satisfaction. The study conclude that institutions are required to pay attention to factors such as quality of pedagogy, learner support, technological and even infrastructure as measure of meeting students’ quality expectations.
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    The Impact of Total Quality Management Practices on Export Performance of Apparel Exporters in Sri Lanka
    (Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2015) Abeykoon, M.W.B.; de Alwis, C.
    In today’s global competition and economic liberalization, quality has become one of the important factors in achieving competitive advantages. Hence, the quality and its continuous advancement has developed a significant meaning for todays' business. Developed countries often resist exports from developing countries if the exports do not meet their country quality standards. Sri Lanka like other developing economies is also trying hard to exploit business opportunities in international markets and has succeeded as far as textiles and apparel industry. Purpose of this study was to examine the impact of Total Quality Management Practices (TQMP) on Export Performance (EP) of apparel exporters of Sri Lanka. A five point Likert scale questionnaire was used as the key instrument of data collection and data were obtained from 65 apparel exporters in Sri Lanka. Eight dimensions were used to measure TQMP including Leadership, Training, Employee Management, Information and Analysis, Supplier Management, Process Management, Customer Focus and Continuous Improvement. The regression and correlation analysis were used to examine the impact of TQMP on EP and the relationship between TQMP and EP. Results of the study clearly indicated that all dimensions except Information and Analysis were significantly correlated with EP. In addition, Customer Focus, Continuous Improvement and Supplier Management were found as the most significant dimensions that impact on EP.