Weerakoon, W. M. T. N. K.; Senarathne, P. D. R. S.; Maduwanthi, R. V. M.; Sandaruwan, P. H. N. T.
(4th International Research Symposium on Pure and Applied Sciences, Faculty of Science, University of Kelaniya, Sri Lanka, 2019)
Customer perception towards a quality service drives customer satisfaction. Long waits or queues involve as a common phenomenon in customer dissatisfaction. The banking system is one of the critical service options where ...