Volume 05 - 2016http://repository.kln.ac.lk/handle/123456789/166952024-03-28T21:22:00Z2024-03-28T21:22:00ZInfluence of employees’ perceived organizational support and job performance on customer satisfaction: an empirical support from Nepalese hospitality sectorBiswakarma, G.http://repository.kln.ac.lk/handle/123456789/167072023-04-24T11:13:49Z2016-01-01T00:00:00ZInfluence of employees’ perceived organizational support and job performance on customer satisfaction: an empirical support from Nepalese hospitality sector
Biswakarma, G.
This study investigated the interrelationship of Perceived Job Performance (PJP), Perceived Organizational Support (POS) and International Customer Satisfaction (CS) in Nepalese hospitality sector. The data were collected with 152 international customers and 158 hotel employees. Results indicate that Perceived Job Performance and Perceived Organizational Support is directly related to International Customer Satisfaction, though no direct effect of Perceived Organizational Support over Customer Satisfaction was found. Perceived Organizational Support significantly mediates partially between Perceived Job Performance and Customer Satisfaction. Thus, Perceived Job Performance can strongly relate with achieving higher level of Customer Satisfaction in hospitality sector with mediations of Perceived Organizational Support. It signifies that hospitality industry in Nepal, should pledge a proper inventiveness in the direction of creating an organizational employee supportive environment that need to increase the effect of job performance towards achieving the ultimate goal of customer satisfaction.
2016-01-01T00:00:00ZTea tourism as a marketing tool: a strategy to develop the image of Sri Lanka as an attractive tourism destinationFernando, P.I.N.Rajapaksha, R.M.P.D.K.Kumari, K.W.S.N.http://repository.kln.ac.lk/handle/123456789/167062023-04-24T10:49:40Z2016-01-01T00:00:00ZTea tourism as a marketing tool: a strategy to develop the image of Sri Lanka as an attractive tourism destination
Fernando, P.I.N.; Rajapaksha, R.M.P.D.K.; Kumari, K.W.S.N.
Tourism is one of the world’s largest industries as well a provider of employments over to 100 million populations around the world. Niche tourism refers to strategy that specific tourism product personalized to meet the needs of a particular tourist segment. Hence Tea tourism has been identified as one niche Tourism segment emerged with novel concept of sustainable and nature based eco-friendly tourism. Research objective is to identify the potentials to promote Sri Lanka as a tea tourism destination with special reference to Badulla and Nuwara Eliya districts by investigating the tea tourists’ attitudes, expectations and destination attributes and local community involvement for tea tourism. Sample consists with 173 tea tourists and structured questionnaire and semi structured interviews were adopted in primary data collection. The numerous potentials have been identified which will be in capable of promoting tea tourism. Destination image building with the brand name of “Ceylon Tea”, global promotional campaigns with the collaboration of Social Media Marketing tools as well introducing sustainable tourism experience packages has been recommended.
2016-01-01T00:00:00ZUse of image processing to easy e-content reader for physically differently-abled personnelMithrasena, A.H.R.P.Kulasekara, D.M.R.Wedasinghe, N.http://repository.kln.ac.lk/handle/123456789/167052023-04-26T06:47:04Z2016-01-01T00:00:00ZUse of image processing to easy e-content reader for physically differently-abled personnel
Mithrasena, A.H.R.P.; Kulasekara, D.M.R.; Wedasinghe, N.
Differently-abled or disability is distinct as limitation of a person’s ability to carry out the activities of daily living, to the level that he or she may need help in doing so. The differently-abled personnel, especially people with various amputations face the issue of not being able to use the devices that allow them to access e-content properly. In this paper, here suggest an application that is able to scroll the page of an e-content with the help of human face. The face is identified and tracked in real-time to use their actions for scrolling events. The basic strategy for detection is fast extraction of the face of the image in front of the screen with image processing technology. Between-the-Eyes is selected as a face representative because of its features are common to most people and is easily seen for a varied range of face orientation. After identifying the face, the head movement is used to trigger the scrolling event based on the suggested proposed system
2016-01-01T00:00:00ZReflection of university extra-curricular activities of a candidate in employee selection: a descriptive study of HRM related jobsSiriwardhana, P.N.K.Weerasinghe, T.D.http://repository.kln.ac.lk/handle/123456789/167042023-04-24T13:58:57Z2016-01-01T00:00:00ZReflection of university extra-curricular activities of a candidate in employee selection: a descriptive study of HRM related jobs
Siriwardhana, P.N.K.; Weerasinghe, T.D.
The main purpose of this study was to identify whether there is a significant value given to the graduates who have engaged in university extracurricular activities in the selection process for a Human Resource Management related job. Further, the current study was designed to identify the industry perception about graduates those who have engaged in extracurricular activities, and who did not. This is a cross sectional descriptive research in nature. A standard questionnaire was used to collect the primary data through a survey. The respondents were the professionals who are directly engaging in the selection process selected from 40 private sector organizations in Sri Lanka. Descriptive statistics, paired sample t-test and one-way ANOVA were used to analyze the data and make conclusions. Findings revealed that the private sector organizations significantly believe that graduates who have engaged in university extracurricular activities might have developed more skills, good personal qualities and other relevant employability behaviors than graduates those who haven't engaged. Thought the belief was that, further, it was identified the engagement in extracurricular activities is not a significant reason to get selected for a HR related job in the industry. It was found that the perception regarding undergraduates who have not engaged in extracurricular activities is not varying from industry to industry. But, findings revealed that the perception, and the given due recognition for undergraduates who have engaged in extracurricular activities is industry specific.
2016-01-01T00:00:00Z