Browsing by Subject "Quality management"

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Customer perceived quality management practices and organizational performance: Case of private healthcare sector in Sri Lanka.

Sowmiya, B. A.; Peter, S. (International Research Symposium on Pure and Applied Sciences, 2017 Faculty of Science, University of Kelaniya, Sri Lanka., 2017)

Quality in a healthcare organization is three dimensional: patient quality is what patients say they want, professional quality is what professionals believe patients need (outcome and process), and management quality is ...
Quality Management System in Libraries: A Case Study

Rao, P.V. (Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016)

International Standards are the backbone of the society, ensuring the safety and quality of products and services, facilitating and improving the present environment in which we live in. Conformity to International Standards ...

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