Improving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lanka

Sirimanne, H. P. I2014-10-292014-10-2920092009http://repository.kln.ac.lk/handle/123456789/1053enService industries - Quality controTravel agentsAirports managementCommerce & Management StudiesImproving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri LankaThesis