Wickramaratne, W.P.R.2015-04-092015-04-092008Wickramaratne, W.P. Richard, 2008. Culture and total quality management an empirical investigation of insurance companies in Sri Lanka, In: Proceedings of the International Conference on Social Sciences, Sri Lanka, University of Kelaniya, pp 305.http://repository.kln.ac.lk/handle/123456789/6889enArticle