Partheepan, B.2015-11-272015-11-272015Partheepan, B. 2015. Influence of service quality on customer’s loyalty in hotel industry: with special reference in Batticaloa district. Third International Student Conference on Business (ISCB 2015), Faculty of Commerce & Management Studies, University of Kelaniya, Sri Lanka.2420-7519http://repository.kln.ac.lk/handle/123456789/10470enInfluence of service quality on customer’s loyalty in hotel industry: with special reference in Batticaloa districtArticle