Thayaleswaran, V.2015-11-272015-11-272015Thayaleswaran, V. 2015. Factors affecting customer satisfaction in restaurants industry in Batticaloa region. Third International Student Conference on Business (ISCB 2015), Faculty of Commerce & Management Studies, University of Kelaniya, Sri Lanka.2420-7519http://repository.kln.ac.lk/handle/123456789/10463enFactors affecting customer satisfaction in restaurants industry in Batticaloa regionArticle