A study on the impact of physical surroundings on customer loyalty in the auto mobile workshops in Sri Lanka

Parakrama, G. G. J.2014-10-292014-10-2920102010http://repository.kln.ac.lk/handle/123456789/1079enCustomer loyaltyMetropolitan areas - Cross - cutural studiesCommerce & Management StudiesA study on the impact of physical surroundings on customer loyalty in the auto mobile workshops in Sri LankaThesis