de Silva, A.P.U.2014-12-232014-12-232014Annual Research Symposium,Faculty of Graduate Studies, University of Kelaniya, Sri Lanka; 2014 :53phttp://repository.kln.ac.lk/handle/123456789/4848A recent trend in the provision of public services by government agencies has been to develop Internet websites that provide the public easier access to government information and services.Information & services asked by the public from the transport related government institutes' websites in Sri LankaArticle