A Study on the Relationship between Citizens’ Awareness and the Usage of EGovernment Services in Sri Lanka

Abstract

Currently the internet access in within reach for majority of the people in the world. Due to this trend, many counties, organizations have used ICT as a communication medium which would allow the end users to be connected easily and to provide necessary services easily and efficiently. Therefore, with the help of the aforementioned technological advancements and improved infrastructures, the governments all over the world are trying to provide their services to the citizens through online. In order to provide e- government services, Sri Lankan government has introduced “E- Sri Lanka National Development” project in the year of 2005 and Sri Lanka government web portal was the central place of the same implementation. This study aims to identify the relationship between citizens’ awareness and the usage of e-government services in Sri Lanka. Accordingly, it was able to identify key issues related to the usage of e-government applications and suggestions were made to improve citizens’ awareness and the usage of e-government service