Influence of service quality on customer’s loyalty in hotel industry: with special reference in Batticaloa district
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Date
2015
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Faculty of Commerce and Management Studies, University of Kelaniya
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Partheepan, B. 2015. Influence of service quality on customer’s loyalty in hotel industry: with special reference in Batticaloa district. Third International Student Conference on Business (ISCB 2015), Faculty of Commerce & Management Studies, University of Kelaniya, Sri Lanka.