IMPACT OF PERCEIVED SUPERVISOR SUPPORT ON OCCUPATIONAL BURNOUT AMONG EXECUTIVE LEVEL EMPLOYEES IN ABANS FINANCE PLC, SRI LANKA

Abstract

This study examines the impact of perceived supervisor support on occupational burnout among executive level employees in Abans Finance PLC, Sri Lanka, with a particular focus on the moderating role of workload. In addition to that, this study intends to contribute to filling the knowledge gap by looking into the relationship between perceived supervisor support and occupational burnout among executive level employees. Although there is literature on perceived supervisor support (concrete support and abstract support) on occupational burnout in organizations, there is a dearth of research in the context of the finance sector to test this relationship. This research is deductive (theory–testing) research. The research was conducted using a survey research strategy and a quantitative research method. The Abans Finance PLC executive level employees were chosen as the population of the study. The sample size was 190. Data collection was done through a self-administered questionnaire. A Google form was created and distributed to collect data. The Statistical Package for Social Science (SPSS), version 23.0, was used as a tool for data analysis, and both descriptive and inferential statistics, namely correlation and regression, were used to analyze data. The results indicate that perceived supervisor support has a strong negative relationship with occupational burnout, and workload significantly moderates the relationship between perceived supervisor support and occupational burnout.