Assessment of the training of mid-level managers at a privately held limited liability business based in Colombo, Sri Lanka to enhance the efficiency

Abstract

This study focused on improving the training of assistant managers and senior executives at a privately held limited liability business in Colombo, Sri Lanka. It is a leading software company listed on the London Stock Exchange Group. Despite its reputation, the company’s human resources department has received negative feedback on the job productivity of its mid-level managers. To enhance their productivity, the company must provide adequate training and development opportunities for them. However, currently there is hardly any mechanism to identify how to improve the training for the mid-level managers and to analyze the needs of training (training needs analysis). The absence of such a mechanism has led to inefficiencies that hindered the achievement of organizational goals. The main research question was: "How the training need analysis of assistant managers and senior executives in this business can be improved to increase employee productivity?" Additionally, the study explored the impact of ineffective training needs analysis on management job effectiveness and organizational sustainability. Furthermore, the perception of senior executives and assistant managers regarding current training and development programs was examined. The research objectives were to assess the current efficiency of the ‘training need analysis’ for assistant managers and senior executives at the company and to identify the limitations of the current training process in the organization. Based on the results, this study proposed ways to improve the effectiveness of training and development programs and establish a sound mechanism for ‘training needs analysis’.