Kumari, S.A.L.N.; Thilakarathne, P.M.C.
(Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016)
Organizations in the world have been exploring ways of improving quality to
increase business performance in order to gain competitive advantage
(Ferdousi & Shabnam, 2013; Jha and Joshi, 2010). As a result of that ...