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Browsing Commerce and Management by Subject "Deep Acting"

Browsing Commerce and Management by Subject "Deep Acting"

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  • Effect of Emotional Labor on Emotional Exhaustion of Female Nurses in Sri Lankan Hospitals 
    Silva, D.P.A.K.H.; Thisera, T.J.R. (Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, 2015)
    The competition within the service sector made the organizations to think not only about satisfying their consumers but also about going beyond that and delighting their customers. The revolutionary concept of “emotional ...
  • The Impact of Emotional Labor on Emotional Exhaustion of Female Nurses in Sri Lanka 
    Thisera, T.J.R.; Silva, D.P.A.K.H. (Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016)
    The emotional labor (EL) concept is being researched widely with the trend of increasing people work and quality of service. As a result, employees in people work are required to regulate their own emotions since the impact ...

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