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Evaluation and Assessment of E-Service Quality of University Libraries in Sri Lanka

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dc.contributor.author Si, Li
dc.contributor.author Wanigasooriya, Priyanwada
dc.contributor.author Ranaweera, R.A.A.S.
dc.date.accessioned 2017-07-07T09:19:07Z
dc.date.available 2017-07-07T09:19:07Z
dc.date.issued 2017
dc.identifier.citation Si, Li, Wanigasooriya, Priyanwada and Ranaweera, R.A.A.S. (2017) Evaluation and Assessment of E-Service Quality of University Libraries in Sri Lanka, European Academic Research, 04(12): 10646-10671. en_US
dc.identifier.issn 2286-4822
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/133
dc.description.abstract This paper aims to evaluate the quality of e-services provided via Sri Lankan University library websites to examine their current status and issues related to services. The study employed web-based survey method to evaluate the quality of e-services. Purposive sampling method was used to select 15 university libraries from the population. We adapted a 62 itemed checklist which was organized into 6 categories; core e-service, e-reference service, facilitating e-service, supportive e-service, currency, accuracy and speed quality, and website features examined by the survey. The study was limited to the 15 university library websites offering e-services in Sri Lanka by the expert judge approach which examined how well they performed during the study period. The data revealed that, although university libraries are offering more e-services via the websites, development of e-services is still in its infancy stage as compared to those of international experience. However, suggestions for future improvements are given. The results of this survey should assist in the evaluation of e-services and promote the services in an attractive way, enabling designers, and policy makers to improve upon future websites. In addition further studies are required to understand the user perception of the e-services to meet the specific needs of different types of users including the faculties and the students utilizing the university libraries. en_US
dc.language.iso en en_US
dc.subject E-service quality en_US
dc.subject Sri Lanka en_US
dc.subject E-reference service en_US
dc.subject University library en_US
dc.subject Web-based service en_US
dc.title Evaluation and Assessment of E-Service Quality of University Libraries in Sri Lanka en_US
dc.type Article en_US


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